Return Merchandise Authorization (RMA)

  1. Complete information of RMA form must be provided for immediate RMA process.
  2. RMA# must be placed on every package. Package without RMA# will be refused and returned at customer’s expense. Improper packaging could result in the refusal of the RMA.
  3. Customer must include Packing List listing all items/peripherals being returned, such as card reader, power supply, etc. If no Packing List included, EVEN SYSTEMS will not be responsible for missing items.
  4. Our standard shipping methods are Taiwan EMS (Express Mail Service) and DHL.
  5. Warranty starts from the date of EVEN SYSTEMS’s original invoice. If you purchased from our distributor, please consult with them about their RMA policy.
  6. Since service procedure may involve reformatting hard drive, re-installing operating system, or deletion of files, EVEN SYSTEMS is not responsible for any malfunction, crashes, deletion, or installation of customer’s software.
  7. If product is out of warranty, there will be a minimum evaluation charge of USD 90/system.
RMA Form

Our Process